Order Information
I hope you will register and fill out the ONLINE order form. It enables me to send you email updates, keep track of your want lists and so forth. It will help you track the progress of your order. But I realize not everyone is comfortable with this. So -- if you want to order something without registering here, please email me at cwartifax@aol.com and place your order that way. I do accept telephone orders, too, but I prefer email.
Payment Information
I can accept Pay Pal but I STRONGLY discourage it. Why should you and I both make eBay (Pay Pal’s owner) any wealthier? Money orders; Personal Checks are fine. Checks are welcome but require a minimum of 7 business days to clear. (Past customers with a proven track record of reliability may have their items shipped before the check clears.)
I have a layaway plan for items over 1000 dollars but be sure you intend to pay in full. Here’s how it works: You put one third down and pay the balance within 60 days. Failure to meet the deadline results in loss of down payment and forfeiture of item.
Warranty Information
All items are 100% GUARANTEED to be authentic to the Civil War or whatever historical period ascribed to them in the description. All items are unrepaired, unless we clearly state there has been a repair in the description. I almost never deal in repaired buttons or plates, but if for some reason, I have one -- you will know it. If for any reason you are unhappy with the item just return it UNALTERED within 15 days for a refund minus shipping charges and, where applicable, commissions. As for Civil War authenticity, your item is not just guaranteed for 15 days. It is guaranteed for life.
A further word about "returns" -- I welcome them. In eight years of doing this online, I've had just two items returned because a customer either was not satisfied or changed his or her mind for whatever reason. That speaks to the truth that I describe everything I sell thoroughly and accurately. But even with photographs, you may see an item differently once you get it. That's why you have 15 days to send it back...no questions asked. I do ask you to remember that dug relics are artifacts that have been in the soil for almost 150 years. So please do me the courtesy of being realistic. That said, YOUR SATISFACTION and MY INTEGRITY are my top priorities.
Shipping Information
Shipping charges: $4.85 via USPS Priority Mail for all orders over $100.00. Heavier or large items will cost more, even via Priority. Small items like individual bullets or inexpensive paper can be mailed first class. That can sometimes be as inexpensively as 75 cents!
Insurance is not required, but strongly recommended on items over 100 dollars. I am not liable for lost or damaged items that are uninsured. My shipping charge to you is what the post office charges me. ABSOLUTELY NO HIDDEN "HANDLING" OR "PACKING" FEES!!! If, because of weight, I miscalculate and overcharge, I will issue a refund or credit -- whichever you prefer!!
Pay Pal and Money order payments are shipped within 48 hours, unless I am out of town. Then, they are shipped as soon as I return. Personal checks are more than welcome but please know they require a minimum of 7 business days to clear (unless we have done business before -- then, I will ship as though your check is cash.) If you use Pay Pal, you will be required to add 3% to your payment. This is to cover costs assessed on me by Pay Pal for all auction and private treaty sales.