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Order Information
Please don't bother with the online order form. It doesn't play nice with some browsers and platforms. Order by emailing me at cwartifax@gmail.com or by calling 815-254-0144. Please no calls before 9 a.m. central time or after 8 p.m. central. Leave a message if you get our machine and I will return your call as soon as practicable. I prefer email orders as I am often away from the telephone, but if you're not one who likes to type, give us a ring.
Payment Information
Money orders; Personal Checks are fine. Checks are welcome but require a minimum of 7 business days to clear. (Past customers with a proven track record of reliability have their items shipped before the check clears and usually within 48 hours of receipt, unless I am traveling.) I do accept Pay Pal but an additional charge applies. I'll treat your check like cash.
Please don't bother with the online order form. It doesn't play nice with some browsers and platforms. Order by emailing me at cwartifax@gmail.com or by calling 815-254-0144. Please no calls before 9 a.m. central time or after 8 p.m. central. Leave a message if you get our machine and I will return your call as soon as practicable. I prefer email orders as I am often away from the telephone, but if you're not one who likes to type, give us a ring.
Payment Information
Money orders; Personal Checks are fine. Checks are welcome but require a minimum of 7 business days to clear. (Past customers with a proven track record of reliability have their items shipped before the check clears and usually within 48 hours of receipt, unless I am traveling.) I do accept Pay Pal but an additional charge applies. I'll treat your check like cash.
I have a layaway plan for items over 1000 dollars but be sure you intend to pay in full. Here's how it works: You put one third down and pay the balance within 60 days. Failure to meet the deadline results in loss of down payment and forfeiture of item. A 90 day "lay awake" plan is available for orders over 1000 dollars.
Warranty Information
All items are 100% GUARANTEED to be authentic to the Civil War or whatever historical period ascribed to them in the description. All items are unrepaired, unless we clearly state there has been a repair in the description. I almost never deal in repaired buttons or plates, but if for some reason, I have one -- you will know it. If for any reason you are unhappy with the item just return it UNALTERED within 30 days for a refund minus shipping charges and, where applicable, commissions. As for Civil War authenticity, your item is not just guaranteed for 30 days. It is guaranteed for life.
If an item is deemed fake (I've not made a mistake on this count yet, but I am human), I expect confirmation from a recognized authority. I can supply you the names of reputable experts if you like. This applies, too, to items that might be deemed post-war.
All items are 100% GUARANTEED to be authentic to the Civil War or whatever historical period ascribed to them in the description. All items are unrepaired, unless we clearly state there has been a repair in the description. I almost never deal in repaired buttons or plates, but if for some reason, I have one -- you will know it. If for any reason you are unhappy with the item just return it UNALTERED within 30 days for a refund minus shipping charges and, where applicable, commissions. As for Civil War authenticity, your item is not just guaranteed for 30 days. It is guaranteed for life.
If an item is deemed fake (I've not made a mistake on this count yet, but I am human), I expect confirmation from a recognized authority. I can supply you the names of reputable experts if you like. This applies, too, to items that might be deemed post-war.
A further word about "returns" -- I welcome them. In 17 years of doing this online, I've had just two items returned because a customer either was not satisfied or changed his or her mind for whatever reason. That speaks to the truth that I describe everything I sell thoroughly and accurately. But even with photographs, you may see an item differently once you get it. That's why you have 30 days to send it back...no questions asked. I do ask you to remember that dug relics are artifacts that have been in the soil for almost 150 years. So please do me the courtesy of being realistic. That said, YOUR SATISFACTION and MY INTEGRITY are my top priorities.
I do NOT charge a re-stocking fee. If a client abuses this privilege, I reserve the right to do so. But that hasn't been necessary yet!
I do NOT charge a re-stocking fee. If a client abuses this privilege, I reserve the right to do so. But that hasn't been necessary yet!
Shipping Information
Shipping charges: $5.00 via USPS Priority Mail for all orders over $100.00. Heavier or large items will cost more, even via Priority. Small items like individual bullets or inexpensive paper can be mailed first class. That can sometimes be as inexpensively as a dollar! Media Mail is perfect for books and magazines. I will not, under any circumstances, ship via UPS or FedEx. I have just had too many bad experiences with them. In 17 years, I have shipped and received thousands of packages from the good old USPS. Just one has been lost and only one other has been slightly damaged.
If you live in the Greater Chicago area, arrangements can be made for in-person delivery of expensive items or large orders in most circumstances.
Shipping charges: $5.00 via USPS Priority Mail for all orders over $100.00. Heavier or large items will cost more, even via Priority. Small items like individual bullets or inexpensive paper can be mailed first class. That can sometimes be as inexpensively as a dollar! Media Mail is perfect for books and magazines. I will not, under any circumstances, ship via UPS or FedEx. I have just had too many bad experiences with them. In 17 years, I have shipped and received thousands of packages from the good old USPS. Just one has been lost and only one other has been slightly damaged.
If you live in the Greater Chicago area, arrangements can be made for in-person delivery of expensive items or large orders in most circumstances.
Insurance is not required, but strongly recommended on items over 200 dollars. I am not liable for lost or damaged items that are uninsured. My shipping charge to you is what the post office charges me. ABSOLUTELY NO HIDDEN "HANDLING" OR "PACKING" FEES!!! If, because of weight, I miscalculate and overcharge, I will issue a refund or credit -- whichever you prefer!! If I end up paying more than expected, that's just the price of doing business.
Pay Pal and Money order payments are shipped within 48 hours, unless I am out of town. Then, they are shipped as soon as I return. Personal checks are more than welcome but please know they require a minimum of 7 business days to clear (unless we have done business before -- then, I will ship as though your check is cash.) If you use Pay Pal, you will be required to add 3% to your payment. This is to cover costs assessed on me by Pay Pal for all auction and private treaty sales.